This Privacy Policy describes how Valencci (“we”, “us”, or “our”) collects, uses, and discloses your information when you use our services, website, and mobile applications. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with initial capital letters have meanings defined below. These definitions apply whether they appear in singular or plural form.
Definitions
For the purposes of this Privacy Policy:
- Account: A unique account created for You to access our Service or parts of our Service.
- Company: Refers to Valencci (referred to as “we”, “us”, or “our” in this Agreement).
- Cookies: Small files placed on Your device by a website, containing details of Your browsing history and other information.
- Country: Nigeria
- Device: Any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data: Any information that relates to an identified or identifiable individual.
- Service: Refers to the Valencci website, mobile application, and any digital platforms operated by Valencci.
- Service Provider: Any natural or legal person who processes data on behalf of Valencci to facilitate or analyze the Service.
- Usage Data: Data collected automatically, generated by use of the Service or from the Service infrastructure itself.
- You: The individual accessing or using the Service, or the legal entity on whose behalf such individual is acting.
Collecting and Using Your Personal Data
Types of Data Collected
While using our Service, we may ask you to provide personally identifiable information, including but not limited to:
- Email address
- First name and last name
- Phone number
- Billing and shipping address
- Payment information
Usage Data
Usage Data is collected automatically when using the Service. This may include information such as your device’s IP address, browser type and version, pages visited, time and date of visits, time spent on pages, unique device identifiers, and other diagnostic data.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track activity on our Service and store certain information. We use both Session and Persistent Cookies for the following purposes:
- Necessary / Essential Cookies: Session Cookies — Essential to provide services available through the website and authenticate users.
- Cookie Acceptance Cookies: Persistent Cookies — Identify if users have accepted the use of cookies.
- Functionality Cookies: Persistent Cookies — Remember your preferences such as login details or language settings.
Use of Your Personal Data
Valencci may use your Personal Data for the following purposes:
- To provide and maintain our Service, including monitoring usage.
- To manage your Account and registration as a user.
- To process orders and fulfil purchases you make through our Service.
- To contact you via email, SMS, or push notifications regarding updates, security alerts, or service-related communications.
- To provide you with news, special offers, and information about products or events similar to those you’ve purchased or enquired about.
- To manage your requests and customer support queries.
- For business transfers, such as during a merger, acquisition, or asset sale.
- For analytics, identifying trends, and improving our Service, products, and marketing.
Sharing Your Personal Data
We may share your personal information in the following situations:
- With Service Providers: To monitor and analyze our Service, or to contact you on our behalf.
- For Business Transfers: In connection with any merger, acquisition, or sale of Company assets.
- With Affiliates: Who are required to honor this Privacy Policy.
- With Business Partners: To offer you certain products, services, or promotions.
- With Your Consent: For any other purpose with your explicit consent.
Retention of Your Personal Data
Valencci will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, and to comply with legal obligations, resolve disputes, and enforce our policies. Usage Data is generally retained for a shorter period unless used to improve security or functionality.
Delete Your Personal Data
You have the right to delete or request that we assist in deleting the Personal Data we have collected about you. You may update or delete your information at any time by signing into your Account settings or by contacting us at help@valencci.co. Please note that we may retain certain information where we have a legal obligation to do so.
Security of Your Personal Data
The security of your Personal Data is important to us. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Device Permissions We May Request
Depending on the service, we may request access to your device’s:
- Location (for location-based services)
- Camera (for QR scans or verification)
- Contacts (for referrals or social features)
- Phone (for SIM-based verification)
- Notifications (for push notifications)
- Storage (to upload and download files)
These permissions will not be used for any purpose that negatively affects your experience as a user.
Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us at help@valencci.co and we will take steps to remove that information.
Links to Other Websites
Our Service may contain links to third-party websites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and, where appropriate, via email or a prominent notice on our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically.
Refund Policy
At Valencci, we strive to provide high-quality products and services. Please read our refund policy carefully before making any transactions.
No Refund Policy
All payments made for products and services provided by Valencci are non-refundable once a transaction is successfully processed. This applies to all purchases made through our platform.
Exceptions
Refunds may only be issued under the following conditions:
- Double Charges: If you were charged twice for the same transaction due to a system error.
- Technical Errors: If a payment was deducted but you did not receive the service due to a failure on our end.
Refund Request Process
If you believe you qualify for a refund, follow these steps:
- Contact Support: Email help@valencci.co within 5 business days of the transaction.
- Provide Proof: Attach proof of payment and details of the issue.
- Investigation: Our team will review within 10 business days.
- Refund Processing: If approved, refunds will be processed via the original payment method within 7–14 business days.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
By email: help@valencci.co
Website: www.valencci.co